24/7 Remote IT Help Desk Support and Monitoring
Protecting your business’ IT infrastructure around the clock, before disaster strikes
Around-the-clock IT Help Desk for your Small Business
No matter what time of day it is, your systems and network will never stop working. According to a Statista report, IT downtime costs between 301,000 and 400,000 dollars for 25% of businesses. That’s why we run IT support 24 hours a day, 7 days a week. Dotsight Solutions provides real-time monitoring solutions for any organization, for any purpose.
Proactive IT Desk Help for your Business
Avoiding Business Downtime
Our IT experts use tools to monitor server, network, and application performance in real-time to quickly identify threats to your IT infrastructure. Over the years, we’ve learned that service outages can significantly impact your business productivity and revenue. Your systems need to be working at their best, all the time. Unexpected events can happen at any time. 24/7 Monitoring and support is the best way of keeping your business prepared for an emergency network disruption.
Remote Business Support
There are times when proactive support is best, but there are also times when hands-on support is needed. Our monitoring software enables our team to remotely log into computers to troubleshoot issues and sometimes even resolve them immediately. If the issue involves a hardware component or something else requiring an in-person visit, a technician can also log in remotely to diagnose the issue so we can be prepared to fix it on-site. DotSight Solutions always uses proactive support to avoid downtime. After troubleshooting, DotSight Solutions employs remote or in-person support to resolve computer issues quickly.
Updates and Security Patches
With monitoring software, DotSight Solutions can automatically administer updates for operating systems, anti-virus software and critical security patches. Windows and Apple iOS are both updated on a regular basis. While some updates take minutes, others can take hours. Either way, staff will take business hours into account and automatically install these updates at night so it doesn’t interrupt working hours. We will notify you of updates so we are always on the same page. These updates are necessary so that security patches can be installed to combat new threats or bugs within the operating system. Making sure these updates happen is another way we proactively keep your system running smoothly and keep your security optimized so your staff can work without pause.
Optimizing Internet Connectivity
Functioning internet is the essential core of every business’ day-to-day operations. Access to your business’ interface through the cloud depends solely on well performing internet connectivity. It’s clear what happens when the internet goes down in the office during the day, but what happens at night? Essential daily data backups may halt and employees show up ready to work only to find that they can’t access the internet and do their jobs. Our 24/7 monitoring system alerts our team right away so that the problem can be fixed before it causes downtime. In other cases, we reach out to your company leadership so that we can set up remote working conditions while your employees wait for the outage to be fixed by your ISP. In both cases, your employees will be able to continue working so your business doesn’t suffer.